Returns & Exchanges
At Gen Mobile, we want you to be completely satisfied with your electronics purchase, which is why we offer a 30-day return window for all certified devices and accessories. If your tech isn't the perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.
Initiate Your Return
Log into your Gen Mobile account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Safely pack the electronics in their original packaging, ensuring all included cables, manuals, and accessories are present to qualify for a full refund.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
Inspection and Refund
Once our technicians verify the condition of the device, we will process your refund or ship your replacement item within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing